 If more service firms took this approach at the start of the hiring process, they would reap a better workforce and streamline a function that consumes enormous resources". |
When Hiring, First Test, and Then Interview
John Bateson, Jochen Wirtz, Eugene Burke, and Carly Vaughan | Harvard Business Review, November 2013
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Summary: Many service companies, including retailers, call centers, and security firms, can reduce costs and make better hires by using short, web-based psychometric tests as the first screening step. Such tests efficiently weed out the least-suitable applicants, leaving a smaller, better-qualified pool to undergo the more costly personalized aspects of the process.
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